![]() Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options. Let me know the test results.If the tests pass without issues, continue. If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check). This will check major hardware componets for issue (do it just in case). Follow the on-screen instructions to perform System Test > Quick test. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Īs soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. Perform some basic hardware checks to rule out hardware problem your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc.ġ. It may be caused due to simple Windows hung, hardware problem (e.g. This is happening because Windows cannot start/boot. Please, provide your reply/update/feedback and don't hesitate to post again If not, there is nothing you can do about it. If possible, you may be able to browse your files and copy what is necessary to a online Cloud storage service or to another device (e.g. You can try to see if it will be able to mount your existing HDD. Select the thumb drive as boot option.įollow the on-screen instructions to run Ubuntu (not install it but try it). Insert the Ubuntu USB thumdrive or the Ubuntu DVD prepared previouslyĪs soon as you press the power-on button, begin hitting the Esc button repeatedly (like tap-tap-tap).Ĭhoose F9 to open Boot options. (if applicable for your model) Details> Įventually, please, shutdown the computer using the power button. * Ensure Legacy mode is enabled (if applicable for your model) * Ensure Secure Boot is disabled (if applicable for your model) When ready with the USB drive or with the DVD: How to create bootable ISO on USB device > ![]() Once ready, you need to write the ISO to make a bootable media (e.g. You can directly download Ubuntu Desktop from Ubuntu's web site: Linux based operating system - free to download - e.g. either 1 empty/blank USB thumb drive OR 1 empty/blank DVD disk Here are some instructions with options to access the data stored on the HDD - since the HDD is dead no guarantee it will work: You should attempt to restore it from your back up (hopefully, you have some copies of your most important files stored on external place). With regards to your data, most likely it is all lost. I'd first contact the local support and then for the country where you initially purchased the computer from (if the local cannot repair your PC for free). The provided code confirms HDD issue and also tells me that your warranty is active until Aug(or around that time).
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